ORDER ISSUES
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway. So as soon as you discover a fault, please email our Customer Care team at info@koolcarz.com.au with the order number and details of the fault.
The item I’ve received is incorrect. What shall I do?
We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team at info@koolcarz.com.au with your order number and state the error and we will get back to you within 24 hours.
I’m missing an item from my order, what should I do?
We may have sent your items in separate parcels. You will be able to see this on the email you received from Australia Post (for orders within Australia) telling you your order is on its way.
DELIVERY
How does your Australian Standard Delivery service work?
Our standard delivery service within Australia is FREE. Estimated standard delivery times are 7-10 business days from the date you place your order (excluding weekends and public holidays).
Where is my order?
If your order hasn’t arrived yet then please check the expected delivery date in your order confirmation email or tracking number (if express delivery) from Australia post.
Why haven’t I received a shipping confirmation email?
First of all, we would like to suggest you check your junk mail if you’ve not shopped with us before.
PAYMENTS
1. What payment methods can I use to pay for my order?
We like to give you plenty of payment options, so you can use any of the payment types listed below:
Visa
Mastercard
Paypal
PRODUCT INFORMATION & CARE INSTRUCTIONS
Where are your size guides?
We never want to send you something that doesn’t fit properly so we have size guides available here.
What are your care instructions?
Care instructions vary by the product, please look for the care instruction label inside the garment. Please ensure you do not iron directly on top of the car print of any item.